Being able to communicate effectively with clients is easily one of the most important aspects of being a web designer. The communication process starts immediately as you’ll need to learn what the client wants and expects from you, and as you get to know more about their business. The need for communication will continue through every phase of the design process as you and the client work together to create a site that will be effective for the business. After the design is completed, it’s likely that you’ll provide some customer support at least occasionally, so the need for good communication will always exist.

via 13 Tips for Effective Communication with Clients.